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      Updated July 23, 2020

      Email: help@colourandcotton.com

      General Orders / Fabric Orders

      Our hand dyed stitching fabric is dyed to order. Our current turnaround time is approximately at least 4-6 weeks to ship but this is our best estimate only. Orders may take longer. Due to supply shortages, we do not guarantee this timeline - supply deliveries are still a bit unpredictable. We will make every effort to ship your fabric sooner and we are working daily to fulfill the record number of orders we have received during "the shutdown." COVID-19 related issues are still affecting our supply chain greatly and may affect processing time. 

      We are receiving a high volume of emails and inquiries at this time. Please allow at least 3-5 business days so that we may address each customer individually and thoroughly - we are doing our best to get through these communications as quickly as we can. At this time we are not able to provide a specific date on which your order will ship.

      PLEASE NOTE, we are completely out of the following base fabrics: opalescent Lugana 28 ct, opalescent Lugana 32 ct, and we do not expect another shipment from Zweigart to arrive to our studio until early July. You are still welcome to order these fabrics but please expect significant delays. We are not able to provide an estimated timeline for new orders containing these fabrics as it is not clear as to exactly when the will arrive.

      Some fabric colors are currently unavailable to order due to COVID-related worldwide shortages of certain dye pigments. Turquoise/blue colors are especially affected. We unfortunately do not have an ETA as to when these needed pigments will be restocked. If a color in our catalog is affected, it has been marked unavailable and will not be able to be added to your shopping cart.

      Subscription Clubs

      • JUNE FABRIC AND THREAD CLUBS: Canceled for recurring subscribers due to delayed distributor shipments of base fabric and thread. No payments will be charged and clubs will resume normally in June. Those who were expecting their first fabric club shipment and had already paid prior to June cancellation have received their first shipments.
      • JULY FABRIC CLUB: Still shipping! Thank you for your patience. About 80% of the fabric club orders have already shipped.
      • JULY THREAD CLUB: Shipped!

       

      USPS and Shipping

      Please be aware that USPS transit times are longer than normal, and we are reducing our trips and interactions with the post office which may mean that it takes an extra day or two for your package to begin showing scanning and tracking updates. Once your order has been shipped and a USPS tracking number provided, we are unable to provide any assistance in locating lost or delayed packages - we do not have access to any more detailed tracking information than that provided in the shipment email. Please contact your local USPS branch or mail carrier for further assistance if your package appears to be lost or delayed. Please carefully check your shipping information before placing your order, as we cannot be liable for shipping to incorrect addresses provided at checkout.

       

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        Thank you for your support of small businesses during this critical time. While things are uncertain, it's a great comfort to have the needle arts community rally around one another with positivity and support. Please don't hesitate to reach out to us with any questions or concerns, and be safe!

        Best regards,

        Angela
        Colour and Cotton

         

        View our full FAQ section here!