Updated May 1, 2021
To contact us, email is best! Social media comments and messages can be accidentally missed. We will respond to your message as quickly as possible, but please allow a few business days for a response.
MAY CLUBS / April Thread Club: Based on your enthusiastic support of the idea of combining monthly thread/fabric orders into one order and one shipment, we will be moving forward with this change in May! The April thread club will be moving to meet the next upcoming fabric club billing on May 5 (so that we did not bill and need to ship two thread clubs within a couple of weeks of one another.) More info on the logistics of the change will be sent via email. Thank you!
The Crazy Annie's March FOTM has been shipped to the shop April 15 and will be delivered April 16. Thank you for your patience as we caught up from needing to redye and replace the damaged February batch of fabrics. The April club is estimated to ship to the shop around April 30.
General Orders / Fabric Orders
Orders containing in-stock items only (thread, ready to ship fabric) usually ship the same or next business day.
Due to high order volume and supply shortages, our dyed to order fabric (signature collection) has a current production time of a minimum of 8 weeks. Several fabric types and counts are completely out of stock for new orders, with an unknown arrival date from our distributor. Orders containing these fabrics will take longer with no firm estimate - we apologize for any inconvenience, please order at your own discretion. Aida 18 ct is completely out of stock and there is no ETA from the manufacturer. It can still be ordered, but please expect significant delays. All linen stock is very low, please anticipate potential delays if ordering. The only fabric type that is excellently stocked right now is evenweave!
We will make every effort to ship your fabric sooner and we are working daily to fulfill orders. COVID-19 related issues and exceptionally high demand are still affecting our supply chain greatly with both base fabric and fibers and dye being out of stock or severely delayed. Opalescent fabrics are not available at this time.
Any fabric marked as "Ready to Ship" in the item title is available to ship immediately! However, please keep in mind that if an order contains both dyed to order and ready to ship fabric, the entire order will ship together once all items have been dyed.
Some fabric colors are currently unavailable to order due to COVID-related worldwide shortages of certain dye pigments. Our main dye supplier is also back on government-mandated shutdown and is not shipping any orders. This will effect our supplies. Turquoise/blue colors are especially affected. We unfortunately do not have an ETA as to when these needed pigments will be restocked. If a color in our catalog is affected, it has been marked unavailable and will not be able to be added to your shopping cart.
USPS and Shipping
Please be aware that USPS transit times are longer than normal, and we are reducing our trips and interactions with the post office which may mean that it takes an extra day or two for your package to begin showing scanning and tracking updates. Once your order has been shipped and a USPS tracking number provided, we are unable to provide any assistance in locating lost or delayed packages - we do not have access to any more detailed tracking information than that provided in the shipment email. Please first contact your local USPS branch or mail carrier for further assistance if your package appears to be lost or delayed in your city. Please carefully check your shipping information before placing your order, as we cannot be liable for shipping to incorrect addresses provided at checkout. If sufficient time has passed and no package updates are provided, please email us and we will be happy to assist you with a solution.
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Thank you for your support of small businesses during this critical time. While things are uncertain, it's a great comfort to have the needle arts community rally around one another with positivity and support. Please don't hesitate to reach out to us with any questions or concerns, and be safe!