Updated October 7, 2020
To contact us, email is best! Social media comments and messages can be accidentally missed. We will respond to your message as quickly as possible, but please allow a few business days for a response.
General Orders / Fabric Orders
Our hand dyed stitching fabric is dyed to order. Our current turnaround time is approximately at least 6 - 8 weeks to ship, this is our best estimate only and orders may take more or less time. Due to supply shortages, we do not guarantee this timeline - supply deliveries are still a bit unpredictable. This does not mean that all orders will take this long, but given the rapidly changing nature of order volume, dye and fabric supply, it is very difficult to pinpoint an exact production time frame for all orders. Thank you for understanding. We will make every effort to ship your fabric sooner and we are working daily to fulfill the record number of orders we have received during "the shutdown." COVID-19 related issues are still affecting our supply chain greatly with both base fabric and fibers and dye being out of stock or severely delayed. Opalescent fabrics are not available at this time.
Our stock of Aida 16 ct is short with more not due from the manufacturer until mid-October. Orders containing this fabric will likely require longer waits, it is difficult to say exactly when we will be able to receive more fabric at this time.
We are receiving a high volume of emails and inquiries at this time. Please allow at least 3-5 business days so that we may address each customer individually and thoroughly - we are doing our best to get through these communications as quickly as we can. At this time we are not able to provide a specific date on which your order will ship.
Some fabric colors are currently unavailable to order due to COVID-related worldwide shortages of certain dye pigments. Our main dye supplier is also back on government-mandated shutdown and is not shipping any orders. This will effect our supplies. Turquoise/blue colors are especially affected. We unfortunately do not have an ETA as to when these needed pigments will be restocked. If a color in our catalog is affected, it has been marked unavailable and will not be able to be added to your shopping cart.
USPS and Shipping
Please be aware that USPS transit times are longer than normal, and we are reducing our trips and interactions with the post office which may mean that it takes an extra day or two for your package to begin showing scanning and tracking updates. Once your order has been shipped and a USPS tracking number provided, we are unable to provide any assistance in locating lost or delayed packages - we do not have access to any more detailed tracking information than that provided in the shipment email. Please contact your local USPS branch or mail carrier for further assistance if your package appears to be lost or delayed. Please carefully check your shipping information before placing your order, as we cannot be liable for shipping to incorrect addresses provided at checkout.
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Thank you for your support of small businesses during this critical time. While things are uncertain, it's a great comfort to have the needle arts community rally around one another with positivity and support. Please don't hesitate to reach out to us with any questions or concerns, and be safe!