Updated May 20, 2020
Please be aware that USPS transit times are longer than normal, and we are reducing our trips and interactions with the post office which may mean that it takes an extra day or two for your package to begin showing scanning and tracking updates. Once your order has been shipped and a USPS tracking number provided, we are unable to provide any assistance in locating lost or delayed packages - we do not have access to any more detailed tracking information than that provided in the shipment email. Please contact your local USPS branch or mail carrier for further assistance if your package appears to be lost or delayed. We are also not liable for orders shipped to incorrect addresses entered at checkout - please carefully check your shipping information before placing your order.
DYED TO ORDER FABRIC: We are doing our best to work through our current order queue. Generally, fabric takes approximately four weeks to ship, but please know that this is our best estimate and it may change. We make every effort to ship your fabric as soon as possible, but a flux of orders, sales, holidays, COVID-19 restrictions and a variety of other circumstances can affect our estimates.
PLEASE NOTE: Our stock of Newcastle 40 ct linen, opalescent Lugana 28 and 32 ct, and Aida 18 ct is depleted, and we do not expect another shipment from Zweigart for about 4 weeks due to high demand and COVID-related delays. You are still welcome to order these fabrics but please expect significant delays.
We hope you are staying safe and well. If you hadn't had a chance to catch up with our latest news, we wanted to take the opportunity to provide another update regarding COVID-19.
Firstly and most importantly, we want to extend our heartfelt thanks and support to all those working in the healthcare industry and in other essential functions during this time.
As of now, we are still dyeing, packaging and shipping orders and club shipments. Our studio and shop have been closed to the public since March 16 and we are otherwise self-quarantining, with only immediate family traveling between the closed circuit of home and the studio.
We are extremely grateful to be able to continue this routine while still complying with our state's orders - our livelihoods truly depend on it. However, we do ask during this time for your continued patience in processing monthly club orders.
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Thank you for your support of small businesses during this critical time. While things are uncertain, it's a great comfort to have the needle arts community rally around one another with positivity and support. Please don't hesitate to reach out to us with any questions or concerns, and be safe!
At this time we are not accepting any custom fabric color requests, only orders for colors within our existing catalog. Thank you for understanding.