Updated September 8, 2022
To contact us, email is best! Social media comments and messages can be accidentally missed. We will respond to your message as quickly as possible, but please allow a few business days for a response. Please note that our regular hours of operation are Monday through Friday, 8:30 am - 5:00 pm CST and we will respond to inquiries during that time. Thank you so much!
Please note that monthly clubs begin shipping around mid-month (15th) but usually earlier if possible. Please keep in mind that the club shipping process usually takes our team several days. You should always receive a shipment notification email with a USPS tracking number for each month's shipment.
Next club automatic billing: October 5
Any changes to your club preferences must be made by September 10 in order for your requested changes to take effect in October; requests made after this date will take effect in November. All address changes for clubs must be emailed to us.
Shipping Suspension to Australia and New Zealand
We are very sorry for the inconvenience, but we are currently not accepting new orders from buyers with an Australian/New Zealand shipping address. USPS has suspended all economical shipping services to both countries until further notice due to COVID. We will resume shipments as soon as USPS allows.
General Orders / Fabric Orders
Orders containing in-stock items only (thread, ready to ship fabric) usually ship the same or next business day.
We are currently transitioning to ONLY in-stock and ready to ship hand dyed fabric. We are not accepting "dyed to order" orders at this time, which is why you currently do not see our full fabric catalog listed on our website to order. Please watch our newsletter and social media for more information as we begin stocking fabric that is ready to ship to you on the same or next business day!
Some fabric colors are currently unavailable to order due to COVID-related worldwide shortages of certain dye pigments. Turquoise/blue colors are especially affected. We unfortunately do not have an ETA as to when these needed pigments will be restocked.
USPS and Shipping
Please be aware that USPS transit times are longer than normal, and we are reducing our trips and interactions with the post office which may mean that it takes an extra day or two for your package to begin showing scanning and tracking updates. Once your order has been shipped and a USPS tracking number provided, we are unable to provide any assistance in locating lost or delayed packages - we do not have access to any more detailed tracking information than that provided in the shipment email. Please first contact your local USPS branch or mail carrier for further assistance if your package appears to be lost or delayed in your city. Please carefully check your shipping information before placing your order, as we cannot be liable for shipping to incorrect addresses provided at checkout. If sufficient time has passed and no package updates are provided, please email us and we will be happy to assist you with a solution.
Thank you for your support of small businesses during this critical time. While things are uncertain, it's a great comfort to have the needle arts community rally around one another with positivity and support. Please don't hesitate to reach out to us with any questions or concerns, and be safe!