Updated January 12, 2021
To contact us, email is best! Social media comments and messages can be accidentally missed. We will respond to your message as quickly as possible, but please allow a few business days for a response.
Mid-December Update: We are moving to our new studio beginning December 15 through December 24! Please bear with us as we do our best to minimize the move's impact on shipping and customer service/emails, but it may take some extra days for us to return all emails. There will also be a period of time during which our inventory (threads, ready to ship fabrics) will be packed and on a moving truck, delaying shipment if any of these items are ordered - we will be sure to post more information as it gets closer. Thanks so much for understanding!
PLEASE NOTE: Due to our studio move and excessive USPS delays, shipping of November and December thread clubs will begin after Christmas - thanks very much for understanding the logistical challenges of holiday shipping and our move. We'll be back on track beginning in January!
General Orders / Fabric Orders
Due to high order volume and supply shortages, our dyed to order fabric (signature collection) has a current production time of a minimum of 8 weeks. Belfast 32 ct linen, Edinburgh 36 ct linen and Aida 16 ct are completely out of stock for new orders, with an unknown arrival date from distributor. Orders containing these fabrics will take longer with no firm estimate - we apologize for any inconvenience, please order at your own discretion.
We will make every effort to ship your fabric sooner and we are working daily to fulfill orders. COVID-19 related issues and exceptionally high demand are still affecting our supply chain greatly with both base fabric and fibers and dye being out of stock or severely delayed. Opalescent fabrics are not available at this time.
Any fabric marked as "Ready to Ship" is available to ship immediately! However, please keep in mind that if an order contains both dyed to order and ready to ship fabric, the entire order will ship together once all items have been dyed.
We are receiving a high volume of emails and inquiries at this time. Please allow at least 3-5 business days so that we may address each customer individually and thoroughly - we are doing our best to get through these communications as quickly as we can.
Some fabric colors are currently unavailable to order due to COVID-related worldwide shortages of certain dye pigments. Our main dye supplier is also back on government-mandated shutdown and is not shipping any orders. This will effect our supplies. Turquoise/blue colors are especially affected. We unfortunately do not have an ETA as to when these needed pigments will be restocked. If a color in our catalog is affected, it has been marked unavailable and will not be able to be added to your shopping cart.
USPS and Shipping
Please be aware that USPS transit times are longer than normal, and we are reducing our trips and interactions with the post office which may mean that it takes an extra day or two for your package to begin showing scanning and tracking updates. Once your order has been shipped and a USPS tracking number provided, we are unable to provide any assistance in locating lost or delayed packages - we do not have access to any more detailed tracking information than that provided in the shipment email. Please contact your local USPS branch or mail carrier for further assistance if your package appears to be lost or delayed. Please carefully check your shipping information before placing your order, as we cannot be liable for shipping to incorrect addresses provided at checkout.
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Thank you for your support of small businesses during this critical time. While things are uncertain, it's a great comfort to have the needle arts community rally around one another with positivity and support. Please don't hesitate to reach out to us with any questions or concerns, and be safe!