Return Policy

We want you to be happy with your order. If something arrives damaged, defective, incorrect, or missing, email help@colourandcotton.com with your order number and a description of the issue. Photos are helpful when available. Please contact us before sending anything back so we can determine the best way to make it right.

Final Sale Items

  • The following items cannot be returned or exchanged:
  • Fabric, including hand dyed fabric and precut fabric
  • Thread and floss, including hand dyed thread
  • Trims and finishing items
  • Printed patterns and books
  • Digital patterns and instant downloads
  • Gift cards
  • Items marked final sale on their product page

If one of these items arrives damaged, defective, or incorrect, please contact us.

Other Eligible Items

Unused notions, tools, accessories or items that are not marked final sale may be returned within 15 days of delivery. Items must be in their original condition and packaging, with all parts included.

To request a return, email help@colourandcotton.com with your order number and the item you would like to return. Please wait for return instructions before mailing any return items. Returns sent without contacting us first may be difficult to identify or process.

For a return based on a change of mind, the customer pays return shipping. Original shipping charges are not refunded. We recommend using a trackable shipping service, as we cannot issue a refund for a return we do not receive.

Hand dyed color and fabric variation

Each hand dyed piece is unique. Color placement, mottling, and shade may vary between pieces and dye lots. Screen settings and lighting can also affect how colors appear online. These expected variations are not considered defects.

If you believe you received the wrong color or there is a quality issue beyond normal variation, please email us with your order number and photos so we can take a look.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives and contact us within 15 days of delivery if something is damaged, defective, incorrect, or missing. Include your order number, a description of the problem, and photos when possible. Keep the item and packaging until we respond.

We will review the issue and arrange an appropriate solution, such as a replacement, the missing item, or a refund. If we ask you to return an item because of our error or a confirmed defect, we will provide return instructions and cover the return shipping cost. If a replacement is unavailable, we will offer a refund for the affected item.

Orders, Cancellations, and Pre-Orders

Please check your cart, shipping address, and any stated preorder timing before placing an order. Contact us as soon as possible if you need to request a cancellation or correction. We cannot guarantee a change once an order has entered processing or is shipped.

An order containing a pre-order item is held until all items in that order are ready to ship, as described in our Shipping Policy. If an expected shipping date changes, we will contact you with an updated estimate and the options available for the affected unshipped items.

Subscription Clubs

For a future club charge, manage or cancel your subscription before that charge is processed. If you need help with a charge that has already been processed or a club shipment, contact help@colourandcotton.com promptly. Once a club shipment has been fulfilled, its fabric or thread follows the final sale and order issue rules above.

Shipping Problems

If your tracking says delivered but you cannot find the package, check nearby delivery areas, household members, and the shipping carrier first, then contact us so we can help investigate. If tracking stops updating or a package appears lost or damaged in transit, please email us with your order number. We will review the shipment with the carrier and work with you on an appropriate resolution.

Refunds

Once we receive and inspect an approved return, refund amounts are issued to the original payment method, less a 6% restocking fee. The time it takes for the credit to appear depends on your bank or payment provider. If the original payment method is no longer available, contact us so we can review the available options.

Questions about an order? Email help@colourandcotton.com.