Subscription Club Information

Your First Subscription Pack

When you sign up for a monthly subscription club, you'll be charged upon checkout.  That first payment is essentially a pre-payment for the upcoming month, and you won't be charged again until the second month.  As an example, if you join the thread subscription club on March 15 and are charged your first payment on that day, you'll receive your first floss pack shipping on April 1, and your credit card will not be charged for the next payment until May 1.  Thread subscription charges occur on the 1st of each month and fabric subscription charges occur on the 15th of each month.

Recurring Monthly Payments

Your credit card information is stored via third party service that exceeds industry online secure shopping standards.  Colour and Cotton does not have access to your stored payment information.  Your credit card will be charged on the 1st or 15th day of each month, depending on the club.  You will receive a confirmation email when this charge is successful, and if for any reason there is a problem processing your card on file, you'll receive instructions to update your billing information so that you don't miss a shipment.

Shipping 

Subscription clubs are shipped via USPS First Class Mail.  You will receive a shipment notification by email with tracking information for each pack.  All shipping charges are included in the monthly subscription price.  

    Is your stash getting too big?  Skip a month's shipment at no charge, as many times as you'd like.  You'll still be a part of the subscription club but you won't be charged for any month you opt to skip as long as you skip before the 1st or 15th day of the month, depending on the club.

    What kinds of colors can I expect to receive in the monthly thread club?  All kinds, of course!  But typically, the thread packs will include coordinating colors - solids, tonals and variegated colorways.  Thread packs may reflect seasonality or upcoming holidays.  Our goal is to build for you a versatile collection of lights and darks, tonals, variegated, bright colors and neutrals - everything you may need in the course of your stitching!

    Why can't I use PayPal for my monthly subscription charges?

    Unfortunately PayPal does not work with our third party subscription billing service, so there is no way to store your payment information for recurring charges with PayPal information.