Floss Club FAQ
Love surprises and hand dyed embroidery floss? Join the Colour and Cotton monthly hand dyed floss subscription club and receive five unique skeins of cotton embroidery floss each month. This is a wonderful way to gradually build a versatile hand dyed floss stash!
Your First Subscription Pack
When you sign up for a monthly floss pack, you'll be charged upon checkout. That first payment is essentially a pre-payment for the upcoming month, and you won't be charged again until the second month. As an example, if you join the subscription club on March 15 and are charged your first payment on that day, you'll receive your first floss pack shipping on April 1, and your credit card will not be charged for the next payment until May 1.
Recurring Monthly Payments
Your credit card information is stored via third party service that exceeds industry online secure shopping standards. Colour and Cotton does not have access to your payment information. You'll receive an email reminder three days before the first of each month notifying you of your upcoming charge, and your credit card will be charged on the first day of each month.
About the Colorways You'll Receive
The colors you'll receive each month are brand new colorways which have never before been released in my shop. However, once a color is created for the subscription club, it becomes part of the Color and Cotton color catalog and will be stocked regularly in the shop in the future, meaning that it can be reordered if you really like it and want more skeins! Check out the recent monthly club colors.
Floss club packs ship via USPS First Class Mail between the first and fifth day of every month. You will receive a shipment notification by email with tracking information for each pack. All shipping charges are included in your monthly subscription. At this time the club is only available to US residents; however, I ship other orders placed in my store to numerous other countries worldwide.
How the Subscription Club Works
- Choose the floss pack you'd like to receive each month from the drop-down and complete the checkout process. You'll be added to the club and your subscription will begin in the next full month.
- You'll automatically be billed on the first day of every month, and floss packs will be shipped by the fifth day of every month. Today's charge is a pre-payment for your first month, so you won't see another payment until the beginning of the second month.
- Modify or cancel your subscription at any time through your personal customer portal.
Is your stash getting too big? Skip a month's shipment at no charge, as many times as you'd like. You'll still be a part of the subscription club but you won't be charged for any month you opt to skip as long as you skip before the first day of the month.
What kinds of colors can I expect to receive? All kinds, of course! But typically, the floss packs will include coordinating colors - solids, tonals and variegated. Floss packs may reflect seasonality or upcoming holidays. My goal is to build for you a versatile collection of lights and darks, tonals, variegated, bright colors and neutrals - everything you may need in the course of your stitching!
What if I don't like any of the flosses in my monthly pack? Eek! We don't want to be the grandma that gives you a plaid ascot for your birthday, so if you ever receive flosses that you truly just don't dig, email us right away and we'll do our best to swap them out for something you will like and use!
Why can't I use PayPal for my subscription?
Unfortunately PayPal does not work with our third party subscription billing service, so there is no way to store your payment information for recurring charges with PayPal information.