Don't see your question below? Email us at email@example.com and we'll be happy to help!
Q: Are your hand dyed fabrics and flosses colorfast?
Yes! My fabrics and flosses are dyed using professional textile industry dyes which adhere to the fibers by chemical reaction. Hand dyed pieces are triple rinsed after dyeing to remove any loose dye which may not have adhered to the fabric.
Q: How can I change or cancel my monthly hand dyed floss subscription?
Your subscription will automatically be linked to your customer account; simply log in to your account from the link in the top right corner of our website, and you will see a link in the left-hand menu to adjust your subscription. Be sure that you have created a customer account at ColourandCotton.com - it is possible to order a subscription without creating account, but you can create a customer account after placing your subscription order at any time.
Of course, if you have any issues with the instructions above, simply drop us a note at firstname.lastname@example.org and we'll take care of it ASAP!
Q: May I use PayPal to complete my order?
Colour and Cotton no longer accepts payment via PayPal, as PayPal does not support recurring subscription payments.
Q: If I purchase more than one item, will combined shipping automatically calculate?
You bet! When you add multiple items to your cart, shipping charges will be automatically combined. And if we accidentally charge you more than $1 than the actual shipping charges, the shipping overage will be automatically refunded to you.
Q: I've purchased a digital pattern, how do I download it?
A: Once you complete the checkout process, a link will appear to download your file. You'll also receive an email with the download link for safe keeping. Your file may be formatted as a .zip file for faster downloading. Simply double-click on this file once you've saved it to your desktop or another file location, and you'll be able to view your files.
Q: Can I purchase a full kit for one of your cross stitch patterns?
A: Materials kits for original Colour and Cotton cross stitch patterns will be available very soon! We suggest joining our newsletter to be notified of new releases.
Q: Can I sell a finished piece from one of your (Colour and Cotton) patterns?
A: Our patterns are intended to be used for personal use only.
Q: Your patterns are designed for a certain cloth count. Can I use a different count of aida cloth for a design?
A: Absolutely! You can use a smaller or larger count if your prefer. Just remember that this will adjust the finished size of the design. There's a great fabric size calculator here.