FAQ

Don't see your question below?  Email support@colourandcotton.com and I'll be happy to help!

 

Q: Are your hand dyed fabrics and flosses colorfast?

Yes! My fabrics and flosses are dyed using professional textile industry dyes which adhere to the fibers by chemical reaction. Hand dyed pieces are triple rinsed after dyeing to remove any loose dye which may not have adhered to the fabric.

Q: How can I change or cancel my monthly hand dyed floss subscription?

Your subscription will automatically be linked to your customer account; simply log in to your account from the link in the top right corner of our website, and you will see a link in the left-hand menu to adjust your subscription.  Be sure that you have created a customer account at ColourandCotton.com - it is possible to order a subscription without creating account, but you can create a customer account after placing your subscription order at any time.

Of course, if you have any issues with the instructions above, simply drop a note at support@colourandcotton.com and it will be taken care of it ASAP!

Q: May I use PayPal to complete my order?

PayPal may be used for regular shop orders.  However, Colour and Cotton no longer accepts payment for subscription clubs via PayPal, as PayPal does not support recurring subscription payments.

Q: If I purchase more than one item, will combined shipping automatically calculate?

You bet!  When you add multiple items to your cart, shipping charges will be automatically combined.  And if we accidentally charge you more than $1 than the actual shipping charges, the shipping overage will be automatically refunded to you.

Q: I've purchased a digital pattern, how do I download it?

A: Once you complete the checkout process, a link will appear to download your file.  You'll also receive an email with the download link for safe keeping.  Your file may be formatted as a .zip file for faster downloading.  Simply double-click on this file once you've saved it to your desktop or another file location, and you'll be able to view your files.